5 Ways An App Improves Patient Communication During A Crisis



The need for more streamlined communication with patients has never been more important than during the current COVID-19 crisis.


Some of the ways our healthcare clients are benefiting from their own app are described below. There are many more benefits to having your own communication app - get in touch today and start your journey to better patient communication today.


1. Notifications


The alerts feature makes it possible to send immediate alerts out to either all users of the app, or specific channels. Patients can subscribe to notification channels that are relevant to their condition or medical equipment. This way, if you receive an urgent medical alert about a certain piece of equipment, patients are notified immediately on their phone, without the need for individual letters, calls or texts. Alerts can also be used to send reminders for important training or events, to help increase attendance.


Sharon Callaghan, Project Manager for TEC Digital Services in NHS Ayrshire and Arran, are benefiting from their app during the COVID crisis;


“I hope we can continue to use this app after the crisis, it is great to be able to see all the information on my phone”

2. News


The news section of our apps puts everything in one easily accessible news feed. Whether it's the quarterly newsletter with key points of interest, announcements, reminders or upcoming events within an NHS trust, patients can easily refer to the feed to discover what's going on. What's more, it can be integrated with Facebook and Twitter feeds, so you only need to post news once.


3. Important Information


The information section of our apps is where patients can access information 24 hours a day to help them manage their condition. This can include patient information leaflets, advice on managing illness, how to guides and training and advice on travelling safely. Having a central source of information on the app can empower patients to self-manage more confidently and efficiently.


4. Events Calendar


Keeping patients up to date with training and events can be quite the juggling act. The events section in our healthcare apps display a calendar full of clinic timings and training sessions, so every patient has all the upcoming events at their fingertips. Patients can easily add an event to their own personal calendar, helping them and their families plan ahead, and improve attendance and increase engagement in your service.


5. Feedback


A collaborative approach to care. Our feedback feature enables forms and surveys to be completed and submitted via the app enabling your patients, families, carers or schools to provide feedback on what works or does not work for them and suggestions for improvement.

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