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Instant communications are more important than ever

Updated: Mar 4, 2021

Matt Hancock, the Health Secretary, initially issued a request for 250,000 volunteers to donate their time to help the 1.5 million vulnerable people who will be self isolated for the next three months. Overnight, more than 500,000 people had signed up to help out. This was an overwhelming response and very representative of the nation’s willingness to stand together in this uncertain time. The NHS volunteers have been assigned their roles and will start their duties this week.

At Piota, our mission is to improve communications and engagement. We’re supporting NHS department communications by creating easy to use and quick to market app solutions for our healthcare clients to reach their patients and colleagues effectively and instantly.

What’s our role?

In response to the coronavirus crisis we’ve been working on the following app solutions:

  • COVID-19 Care Home – to provide care home staff with the latest training, protocols and procedures.

  • Retired and Returning – to provide retired and returning healthcare workers with links to relevant training and local procedures/protocols.

  • Maternity – to provide expecting parents with important information regarding their pregnancy and what to do in today’s environment.

  • Paediatric Diabetes – to provide valuable and timely information to patients and their families who are unable to attend clinics.

  • The Black Country and West Birmingham CCG app on Apple devices

Why use an app?

NHS departments are increasingly looking for digital solutions to reach their patients as the number of people using the NHS 111 service has shot up. An app is a modern solution for communicating with your audience, especially while we are relying more heavily on technology. It provides a centralised communication hub and helps to build a community of information, which is a timely resource for Covid-19 updates. The app can also be used as a “quick, handy resource for signposting” social prescribing tools, allowing this information to be accessible to those who are not currently engaged with you.

With our new registration tool, you can use your app for both external and internal communications. Your audience can subscribe to their chosen channels and will only receive relevant messages, ensuring that important messages will always be seen and understood.

What are our clients saying?

“Our app has come into its own for keeping patients up to date with latest Covid-19 advice! Thanks.”

Consultant Paediatrician at Paediatric Diabetes, Tayside Children’s Hospital

The team at Piota were able to produce our COVID-19 Communication App within hours of our initial request. The app has provided us with a quick and easy platform ensuring our Care Home managers and staff are kept up-to date with current local policy and procedural updates, an absolute must in this fast moving, transient world we now find ourselves in. Thanks again Piota for your ongoing support – it has been absolutely fantastic, the responsiveness has been second to none.”

Yvonne Higgins – Deputy Chief Nurse, Wolverhampton CCG

To find out more about how we can help you maximise your communications strategy, please see our website or contact us at:

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