We caught up with Sharon Callaghan, Project Manager for TEC Digital Services in NHS Ayrshire and Arran about her team’s experience of using a mobile app from Piota for communications and engagement. Within the NHS Ayrshire and Arran ‘container app’ there are dedicated apps for specific services – for example, apps containing all key information, updates, handbooks, contacts details, emergency procedures and more about COPD, diabetes or paediatrics for patients, families and carers; and apps containing internal training resources, policies and procedures, contacts details, events and more for staff members.
Which challenges were they facing?
Sharon described the background to their most recent app, a “Retired and Returning” app for nurses and midwives who are volunteering to return to support patients and their colleagues during Covid-19. The nurse bank team needed a quick and easy way to get required information such as training, Covid-19 updates, revised procedures and protocols etc out to them on a daily basis.
Having a dedicated app especially for this purpose would enable them to reach directly and instantly returning staff who didn’t have ready access to emails or the time to log in daily.
What do they use their new app for and why?
The communication department was sending a blanket “Daily Digest” email out to everyone in the Health Board containing different types of information from across the organisation. Using an app is more efficient because it removes the need for email list management and a much higher proportion of staff read it. They can also send out information in shorter more digestible chunks: for example, urgent information relevant to the Covid-19 outbreak out in the news section in real-time and less urgent information in nightly newsflash which contains: information on confirmed cases, updates on guidance from Health Protection Scotland, updates from Scottish Government, figures of Covid-19 related deaths, advice for healthcare workers, staff wellbeing hub information, information regarding supporting children and young people, child benefits, information for clients who use drugs and alcohol and much more.
They also use their app to centralise and connect to all the related national websites which are updated daily regarding the Covid-19 outbreak, and information, messages of support and guidance from the Chief Executive and Nurse Director. This information has been key for those who are returning to work and are already in the bank.
Feedback from individuals
“I hope we can continue to use this app after the crisis, it is great to be able to see all the information on my phone”
“This is a great resource that will save returning staff a huge amount of time and help us to improve their anxiety levels as well as patient and staff safety”
“I think it is great and people have commented how good it is to be able to see it”
Their app was launched less than a month ago and has already had over 500 downloads, they will continue to promote the use of the app to staff as they come on board.
“I have been working with Chris and the Piota team since the launch of our first app in January 2019. We love the container app and the fact that all our apps are available under the same umbrella, and I am still amazed at how quickly and professionally an app is developed. We now have 5 live apps and 2 in development and a list of interested services. I truly hope we are able to continue developing apps for our services. The Piota team were excellent to work with, nothing is a problem and they go out their way to make sure we have everything we require. Some of our teams can be quite challenging at times. I think Chris deserves a medal” – Sharon Callaghan, Project Manager for TEC Digital Services in NHS Ayrshire and Arran